On Saturday, 23 Jan 10 I was sitting at home bored so I decided to do some online gaming. I initially play with Jackpot Capital but after losing $100 bucks or so I decided to try there sister company, Slotastic. They offered on 1st time start up bonus of 100% match. I deposited $75, and they matched it so I started off with $150.00. After playing slots and video poker, I was up to $800. I continued to play going back and forth between slots and video poker. After awhile I was @$3500! I then proceeded to the cashier to see my options to cash out some of the monies. Needless to say, they told me I was ineligible to cash out because I still had a "play through" amount of $1800, because most of my winnings came from poker which according to the terms, is ineligible. This basically means that I have to play $1800 to separate what Ive won on video poker as opposed to slots. I played through the $1800 on a slot machine and only lost $300 because of the back and forth winnings on the slot machine.
Again, I attempted to cash out. This time I elected $2600 of the $3200 balance. I contacted the casino because there was a problem cashing out because my bank doesn't have a SWIFT of BIC #. The operator explained to me to email the support personnel and they would correct the problem since BIC #s are only associated with overseas account.
The next thing I know I received a email from the "accounting department", explaining that all my winnings were null and void because they came from the video poker. I then explained that I had also won monies on the slot machines as well. I later received another email stating that they had refunded my initial $75.00. When I logged on, I realized not only did they deposit my $75 but they took ALL monies from me, the entire balance of $2600 + what was left after I played a little more. They total was well over $2800.00. My account has a balance of $75! I admittedly contacted them again and they didn't bulge!
Saying that I'm upset is a complete understatement. I did everything they told me to do yet they took all the money from me. I played slots as well as poker In fact the total times are around the same. Yes, the majority of the winnings came from poker but I won a lot of money on the slots as well. So why cant the slot monies be given to me?
I don't know what to do about this. Is there some1 that can advise me of this issue. My email is sheka318@yahoo.com
