Hello, since i do not know the bonus code you did use I am assuming that you used a code that had specific terms and conditions and possibly only play on slots was allowed. Most bonuses from casinos come with terms and conditions and you need to be sure to read all of them and follow the rules if you want to be able to cashout. When I first started playing online I had a similar problem, but then after reading the rules or terms and conditions I realized I was at fault. Some bonuses have a max cashout also, so you want to be sure to find that out before you take a bonus. Also, some bonuses are good for play on slots only, and even if you did win on slots but then played video poker, that would void all of your wins because the bonus was good for slots only.

Since you posted your email I will send you off an email as well in case you need more help.